QuickBooks users may occasionally face 12000 series errors when updating the software or downloading the payroll update, which includes codes 12002, 12007, 12009, 12029, and 12031. These errors appear when QuickBooks can't connect to the internet properly, further preventing QuickBooks Desktop from successfully downloading crucial updates, such as payroll.

The root causes of QuickBooks 12000 Series Errors errors stem from incorrect browser settings, security configurations, or interference from antivirus and firewall applications. Let's discuss the ways to troubleshoot QB 12000 Series Errors.

Reasons for 12000 Series Errors

We have discussed the potential reasons for the 12000 series errors below.

• Incorrect browser settings

• Antivirus and firewall interruption 

• The system’s incorrect security configurations 

• Unstable internet 

Solutions to Fix QuickBooks 12000 Series Errors

It's important to tackle 12000 Series Errors such as QuickBooks Error Code 12152 to keep the software running well.

Solution 1: Test connectivity and settings

QuickBooks uses Internet Explorer to access the Internet; therefore, make sure it's set as your default browser. Check and confirm if you can open other websites.

• Download and run the TLS 1.2 Utility.

• Ensure you can access secure websites, like your financial institution's sign-in page, outside of QuickBooks Desktop.

• Note: If you can't access secure websites, consult an IT expert.

Solution 2: Review Internet Explorer settings

Internet Explorer settings can sometimes interrupt the process of downloading updates. Follow these steps to check and adjust them:

• Close QuickBooks Desktop.

• Open Internet Explorer.

• Go to Tools.

• Then, go to  Internet Options.

• Note: Press Alt if you can't see "Tools."

• On the Security tab, click the Globe icon and make sure the security level is set to Medium-high or lower.

• On the Connections tab, select Never Dial a Connection if you don't use dial-up. Otherwise, choose the correct ISP.

• Click OK.

• Select LAN Settings.

• Ensure Automatically detect settings are checked. Also, make sure the Use a Proxy Server checkbox is clear.

• If Use a Proxy Server is checked, note the address and port. If the port is 80, you can uncheck it for testing.

• On the Advanced tab, click Restore Advanced Settings. Then, under Settings, make sure Use TLS 1.2 is checked.

• Note: This option might not be available in your version of Internet Explorer.

• Click OK.

• Close Internet Explorer and restart your computer.

• After restarting, open QuickBooks Desktop. 

• Try to run the update again.

Recommended to read: Best QuickBooks Repair Tool

Solution 3: Check security settings

If the issue still persists, another application or process might be blocking the download. Configure your Internet security and firewall to allow QuickBooks Desktop updates, tax table updates, payroll data transmission, and Windows firewall access.

Conclusion

We hope by following this guide you have resolved the QuickBooks 12000 series errors and are able to update the application to enjoy the newest features and the latest security updates.

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