**Having Trouble? Getting Help with Your Trust Wallet (A Simple Guide)**
So, you're using Trust Wallet? It's a popular way to keep your crypto safe and trade it. It lets you be in charge of your digital money. But sometimes, things don't go as planned, and you need a bit of assistance. Because Trust Wallet doesn't hold your crypto for you (you control the keys!), getting support is a little different than, say, calling a bank.
This guide is all about how to find answers when using Trust Wallet. We'll look at where to go for help and some common fixes. I will also include the regular questions people have by troubleshooting them and getting to the bottom of the issue.
**How to Get in Touch with Trust Wallet Support**
Unlike some services, Trust Wallet doesn't have a phone number you can call or a live chat option. Instead, they guide you to their online resources. Here’s where to look:
**1. The Trust Wallet Help Center (Your Best Bet)**
? [https://community.trustwallet.com](https://community.trustwallet.com)
* Think of this as Trust Wallet's collective brain. You can search for answers to common questions, or if you don't see your problem listed, ask the community.
* Usually, you'll get tips from other users or moderators pretty quickly.
**2. Sending a Support Request**
? [https://trustwallet.com/support](https://trustwallet.com/support)
1. Find and click on the Submit a Request button.
2. A form will pop up. Give as much detail as you can about the problem. Include your email, a clear description, and screenshots if they help show what's going on.
3. Send it off and then wait. It usually takes them about a day or three to get back to you.
**3. Sending an Email (Use Sparingly)**
✉ **support@trustwallet.com**
* This is best if you have something going on with your account itself.
* Heads up: There are scam emails out there. Only trust emails that come directly from this address.
**4. Social Media**
* **Twitter (X):** [https://twitter.com/TrustWallet](https://twitter.com/TrustWallet)
* **Facebook:** [https://www.facebook.com/trustwalletapp](https://www.facebook.com/trustwalletapp)
* **Telegram:** [https://t.me/trustwallet](https://t.me/trustwallet) (Be careful about direct messages – the real admins on Telegram will never send you a message first!)
**5. The Trust Wallet Blog**
? [https://trustwallet.com/blog](https://trustwallet.com/blog)
* Keep up-to-date here regarding any recent vulnerabilities or upcoming changes.
**Quick Fixes: Try These First!**
Before you reach out, see if these fix your problem:
**? Problem: My Transactions Aren't Showing Up**
✅ **What to do:**
* Go to a blockchain explorer (like [Etherscan](https://etherscan.io) for Ethereum) and paste in your transaction ID. This will say if the transaction happened on the blockchain.
* Double-check that you're looking at the right network in Trust Wallet.
* Give the app a refresh, or try re-adding your wallet.
**? Problem: The App Keeps Crashing**
✅ **What to do:**
* **Restart your phone.** It fixes many things.
* **Clear the app's cache.** You can clear the app's cache in settings, under the apps section of your phone.
* **Reinstall the app** BUT! Be sure you have your 12-word recovery phrase written down somewhere secure. You'll need it to get your wallet back.
**? Problem: My Balance is Showing the Wrong Amount**
✅ **What to do:**
* You might need to manually add the token. To do this, you need to use the coin's contract address. You can acquire the information on CoinGecko.
* Make sure you are looking at the right Network or Blockchain.
**? Problem: I Can't Send My Crypto!**
✅ **What to do:**
* Crypto needs gas to move. Gas fees fluctuate depending on the cryptocurrency that you're using. Make sure you have sufficient funds to send and cover gas.
* Triple-check that the address you're sending to is correct! Once it's gone, it’s gone forever. There is nothing you can do to retrieve funds sent to the wrong address.
**Common Questions**
**1. Does Trust Wallet have phone support?**
❌ Nope. All of their support is online.
**2. How long does it take to hear back from Trust Wallet support?**
⏳ Usually somewhere between a day and three days if you send a request. The community forums might have people answering questions faster.
**3. Can Trust Wallet get back lost crypto?**
? Nope. They don't hold your keys, so they can't access your wallet. It's all on you to keep your recovery phrase safe.
**4. What do I do if I lose my phone?**
? This is where that 12-word recovery phrase comes in! Use it to get your wallet back on a different device. Never share this with anyone as it is your keys to your crypto.
**5. Why is my transaction stuck?**
⛽ could indicate that the gas fees were set too low or the network could be experiencing congestion.
**6. How do I add a token that's not listed?**
⚙ In Settings, there is an option that says add Custom Token Simply input the contract address in there.
**7. Is Trust Wallet secure from fraud?**
✅ Yes! Safeguarding your recovery phrase from disclosure is the first step. The second is to avoid phishing scams.
**8. Can I use a Ledger or Trezor with Trust Wallet?**
❌ This feature isn't yet supported in Trust Wallet.
**9. How can I perform an update on Trust Wallet?**
? Be sure to check your Apple Appstore or Google Playstore to ensure you're running the most recent version.
**10. Where can I see my NFTs?**
? Make sure you're on the right network. If you still don't see if, try manually adding the collection.
**11. Can I use Bitcoin with Trust Wallet?**
✅ Indeed, Bitcoin is a cryptocurrency that is supported on Trust Wallet.
**12. I would like to switch my network on Trust Wallet. How can I do this?**
? Simply tap the network icon, generally at the top-right, and choose the chain or network that you would like to connect to.
**13. Can I purchase crypto on Trust Wallet?**
? This feature is supported through third parties like MoonPay or Simplex. It's as simple as tapping a button. Keep in mind that they will charge fees.
**14. What do I do if I sent my cryptocurrency to the address that wasn't intended?**
⚠️ Unfortunately, you will not be able to retrieve the funds. That is why we have made it clear, and explicitly mention, that you should always double, and even triple, check recipient addresses.
**15. I would like to set up finger print login. How can I do this?**
? Navigate to security settings and there should be an option to enable biometric login.
**Avoiding Scams: Stay Safe!**
* **Never, ever give out your recovery phrase.** Trust Wallet will never ask for it.
* **Stick to the real Trust Wallet links.** Watch out for fake websites.
* **Don't trust people who DM you saying they are support agents.** They're after your crypto
Trust Wallet puts you in control, so it's up to you to be responsible for keeping your crypto safe.
✔ **Check the Help Center**
✔ **Send in a support request**
✔ **Connect with the Trust Wallet community**
For info on the latest updates, follow Trust Wallet on [Twitter](https://twitter.com/TrustWallet) or visit their [official website](https://trustwallet.com).
