Error 12007 in File Doctor indicates that you are unable to successfully connect to the internet, which causes the error while getting the updates. Usually, you get this error when trying to download payroll or get QuickBooks updates. This error might get triggered due to improper connectivity settings, issues with IE settings, and poorly configured firewall/antivirus security settings. In this blog, we will discuss how to tackle error 12007 so that you can ensure smooth QuickBooks functioning. 

Reasons For QB Error 12007 in File Doctor

Many factors can interrupt the connection and trigger this error. These factors are mentioned below. 

1. Incorrectly configured connectivity settings can cause this issue
2. Issues with Internet Explorer settings can also trigger this problem. 
3. Firewall or antivirus security settings can interrupt the connection and lead to error 12007 and QuickBooks error 12031.

Solutions For Fixing  QB Error 12007 in File Doctor

Follow the below troubleshooting solutions to fix 12007 and download the QuickBooks update without any error. 

Step 1: Test Connectivity and Settings

QuickBooks relies on Internet Explorer for internet access, so it should be set as your default browser. Ensure that you can also access other websites.

1. Download the TLS 1.2 Utility and run it. 
2. Try to access secure websites other than QuickBooks Desktop, such as your financial institution’s login page.

Step 2: Check Internet Explorer Settings

Problems with downloading QB updates can sometimes be due to Internet Explorer settings. To review and adjust these settings, follow the below steps:

1. Close QuickBooks Desktop.
2. Open Internet Explorer.
3. Click on Tools, then select Internet Options. 
4. If Tools is not visible, press Alt on your keyboard.
5. On the Security tab, choose the Globe icon.
6. Ensure the security level is set to medium-high or low.
7. Access the Connections tab.
8. Select "Never dial a connection." If you do not utilize dial-up.
9. Also, you can choose the appropriate ISP if you do.
10. Click OK.
11. Go to LAN Settings to ensure "Automatically detect settings" is checked.
12. Check and verify that the "Use a proxy server" option is unchecked.
    
    • If "Use a proxy server" is checked, note the full address and port number.
    • If the port is not 80, keep the proxy server option checked. If it is port 80, you can uncheck the box for testing.
13. Click OK.
14. Now, access the Advanced tab. 
15. Select "Restore advanced settings." 
16. Locate and ensure "Use TLS 1.2" is checked. (this option may not be available in all versions of Internet Explorer).
17. Click OK.
18. Close Internet Explorer.
19. Restart your computer.
20. Open QuickBooks Desktop. 
21. Try to get the update again.

Note: If these solutions do not help you resolve the error, then configure your firewall settings properly and check for the error again.

Conclusion

By understanding the causes of the error and following the above outlined step in this blog should help you fix error 12007 in File Doctor.

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