QuickBooks is a powerful accounting software that helps businesses manage their financial tasks efficiently. However, like any software, it is not immune to errors. One such error that can disrupt your workflow is QuickBooks Error PS060. This error typically occurs when you are trying to update your QuickBooks Payroll service. It can prevent you from accessing payroll services, which is critical for managing employee payments and taxes.
In this comprehensive guide, we will delve into the causes of QuickBooks Error PS060, explore various troubleshooting steps to resolve it, and provide tips on how to prevent this error from occurring in the future.
Understanding QuickBooks Error PS060
QuickBooks Error PS060 usually occurs when there is an issue with your payroll subscription or when the payroll service is unable to update. The error message might read something like, "Current Enhanced Payroll Service is Unavailable." This can be particularly frustrating, especially during payroll processing times.
Common Causes of QuickBooks Error PS060
Several factors can trigger QuickBooks Error PS060. Understanding these causes can help you troubleshoot the problem more effectively. Here are the most common reasons for this error:
Outdated QuickBooks Version: Running an outdated version of QuickBooks can lead to compatibility issues, including problems with payroll updates.
Expired Payroll Subscription: If your QuickBooks Payroll subscription has expired or if there are issues with billing, you may encounter this error.
Server Issues at Intuit: Sometimes, the error can be caused by server issues on Intuit’s end, preventing the payroll service from updating.
Corrupted Company File: A corrupted or damaged QuickBooks company file can also trigger Error PS060.
Incorrect System Date and Time: If your computer’s date and time settings are incorrect, it can cause issues with payroll updates.
Internet Connectivity Issues: Slow or unstable internet connections can interrupt the payroll update process, leading to this error.
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How to Fix QuickBooks Error PS060
Now that we’ve covered the potential causes, let’s look at the steps you can take to resolve QuickBooks Error PS060. The following solutions should help you fix the error and get back to processing payroll smoothly.
1. Verify Your Payroll Subscription Status
One of the most common causes of QuickBooks Error PS060 is an expired or inactive payroll subscription. Here’s how to check and renew your subscription if necessary:
Step 1: Log into Your QuickBooks Account
Open QuickBooks and log into your Intuit account.Step 2: Check Subscription Status
Navigate to the ‘Account Management’ or ‘Billing’ section. Check if your payroll subscription is active. If it has expired, you will need to renew it.Step 3: Update Payment Information
If your subscription is inactive due to payment issues, update your payment information and renew the subscription.Step 4: Refresh Payroll Service
After renewing your subscription, refresh your payroll service in QuickBooks by going to the ‘Employees’ menu and selecting ‘My Payroll Service’ > ‘Account/Billing Information.’
2. Update QuickBooks to the Latest Version
Running an outdated version of QuickBooks can cause various issues, including Error PS060. Here’s how to update QuickBooks:
Step 1: Go to the Update Section
Open QuickBooks and go to the ‘Help’ menu. Select ‘Update QuickBooks Desktop.’Step 2: Check for Updates
Click on ‘Update Now’ to check for any available updates.Step 3: Install Updates
If updates are available, click ‘Get Updates’ to download and install them. After the installation, restart QuickBooks.Step 4: Verify Payroll Updates
After updating QuickBooks, go to the ‘Employees’ menu and select ‘Get Payroll Updates’ to ensure that the latest payroll updates are installed.
3. Check for Server Issues with Intuit
Sometimes, the error may be due to server issues on Intuit’s end. To check if this is the case:
Step 1: Visit the Intuit Status Page
Go to the official Intuit website and visit the ‘Status’ page to check if there are any ongoing issues with their servers.Step 2: Contact Support
If there are server issues, you may need to wait until Intuit resolves them. Alternatively, you can contact QuickBooks Support for more information.
4. Repair Corrupted Company File
A corrupted QuickBooks company file can cause various errors, including PS060. Here’s how to repair it:
Step 1: Backup Your Company File
Before attempting any repairs, make sure to create a backup of your company file.Step 2: Run the QuickBooks File Doctor
Download and run the QuickBooks File Doctor tool from the official Intuit website. This tool will scan your company file for issues and attempt to repair them.Step 3: Verify the Repair
After the tool has finished running, open your company file in QuickBooks and check if the error has been resolved.
5. Check System Date and Time Settings
Incorrect date and time settings on your computer can lead to payroll update issues. Here’s how to ensure they are set correctly:
Step 1: Open Date and Time Settings
Go to your computer’s ‘Control Panel’ and select ‘Date and Time.’Step 2: Set Correct Date and Time
Ensure that the date and time are set correctly for your time zone.Step 3: Sync with Internet Time
Enable the option to sync your date and time settings with an internet time server to ensure accuracy.Step 4: Restart QuickBooks
After adjusting the settings, restart QuickBooks and attempt to update your payroll again.
6. Check Internet Connectivity
A slow or unstable internet connection can disrupt payroll updates. Here’s how to ensure your connection is stable:
Step 1: Test Your Internet Speed
Use an online speed test tool to check your internet connection speed. If the speed is slow, try restarting your router or contacting your ISP.Step 2: Reset Your Internet Connection
If you experience connectivity issues, try resetting your router or modem to re-establish the connection.Step 3: Disable VPN or Proxy
If you’re using a VPN or proxy server, disable it temporarily to see if it resolves the issue.Step 4: Restart QuickBooks
After ensuring a stable connection, restart QuickBooks and try updating your payroll again.
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Preventive Measures to Avoid QuickBooks Error PS060
While troubleshooting can help resolve QuickBooks Error PS060, taking preventive measures can help you avoid this issue in the future. Here are some tips to keep your QuickBooks and payroll services running smoothly:
1. Keep QuickBooks Updated
Regularly updating QuickBooks to the latest version ensures that you have the latest features, bug fixes, and compatibility with payroll services. Set up automatic updates or regularly check for updates manually.
2. Monitor Your Payroll Subscription
Regularly check the status of your QuickBooks Payroll subscription to ensure it is active and up-to-date. Set up reminders to renew your subscription before it expires.
3. Regularly Backup Your Company File
Regular backups of your QuickBooks company file can protect you from data loss and help you recover quickly in case of corruption or errors. Use QuickBooks’ built-in backup feature or third-party backup software.
4. Maintain a Stable Internet Connection
Ensure that your internet connection is stable and reliable, especially when performing payroll updates. Consider using a wired connection instead of Wi-Fi for more stability.
5. Verify System Settings Regularly
Regularly check your computer’s date and time settings to ensure they are accurate. This can prevent issues with payroll updates and other time-sensitive tasks.
6. Avoid Using Conflicting Software
Be cautious when installing or using software that may conflict with QuickBooks, such as third-party accounting or payroll software. Always test new software in a controlled environment before using it with QuickBooks.
Conclusion
QuickBooks Error PS060 can be a significant hindrance, especially when you’re trying to manage payroll tasks. However, with the right troubleshooting steps and preventive measures, you can resolve this error and ensure that your QuickBooks Payroll service runs smoothly.
By keeping your QuickBooks software updated, monitoring your payroll subscription, and maintaining a stable internet connection, you can minimize the chances of encountering this error in the future. If you do experience the error and are unable to resolve it using the steps outlined in this guide, consider reaching out to QuickBooks Support for further assistance.
Remember, proactive maintenance and regular updates are key to preventing issues and ensuring that QuickBooks continues to serve as a reliable tool for managing your business’s financial needs.
If you need further assistance, professional help is just a phone call away. For expert assistance, call us at +1-888-538-1314. Our team of QuickBooks professionals is ready to help you resolve any issues you may encounter and ensure optimal performance for your QuickBooks software.
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