If you are searching for the Top Virtual Number Services with Call Recording in India, you’re likely looking for a way to make your business communication more professional, efficient, and trackable. In today’s competitive market, customers expect fast responses, high-quality service, and consistent follow-ups. Virtual numbers combined with call recording features make that possible.
A virtual number is a phone number that works over the internet instead of being tied to a physical phone line or SIM card. It allows you to answer business calls from anywhere, route them to different teams, and manage them through a central platform. Call recording ensures that every conversation is stored securely for quality checks, compliance, training, or dispute resolution. Together, they offer unmatched flexibility, control, and transparency in communication.
This blog will walk you through the best providers in India offering virtual numbers, their features, and how to choose the right one for your business.
Why Virtual Numbers with Call Recording Matter
Before we list the top providers, let’s understand why this combination is so valuable for businesses:
Better Customer Experience – Every customer call is answered promptly and routed to the right person.
Training and Quality Assurance – Recorded calls help managers coach employees using real examples.
Compliance and Legal Protection – Useful for regulated industries where call documentation is necessary.
Sales Optimization – Review conversations to understand customer needs and improve pitch effectiveness.
Centralized Communication – Manage calls from different locations or departments in one platform.
Top Virtual Number Services with Call Recording in India
1. CallerDesk
Best for: Startups, SMEs, and enterprises wanting an easy setup and robust features.
Key Features:
Local, mobile, and toll-free virtual numbers.
Automatic call recording with secure cloud storage.
Real-time analytics and detailed call reports.
Multi-level IVR for professional call routing.
Seamless CRM integration (Zoho, LeadSquared, HubSpot).
Why Choose CallerDesk? CallerDesk is designed for fast activation and pay-per-use flexibility, making it cost-effective for growing businesses.
2. MyOperator
Best for: Companies focusing on inbound call management.
Key Features:
City-specific virtual numbers.
Auto call recording for quality control.
Interactive IVR menus for smooth navigation.
Live call monitoring.
Detailed agent performance tracking.
Why Choose MyOperator? Ideal for businesses that prioritize customer support and need detailed reporting.
3. Exotel
Best for: Enterprises handling high call volumes.
Key Features:
National and international virtual numbers.
Call recording with secure backup.
Call routing, queuing, and failover options.
Developer-friendly API for integration.
Highly scalable for large teams.
Why Choose Exotel? Exotel’s strong infrastructure guarantees high uptime and performance for mission-critical operations.
4. Knowlarity
Best for: Businesses seeking automation and AI-powered analytics.
Key Features:
Multiple virtual number formats.
Automated call recording and archiving.
AI-powered speech analytics.
CRM and helpdesk integrations.
Click-to-call for sales teams.
Why Choose Knowlarity? It offers advanced automation tools that improve both customer service and sales productivity.
5. Tata Tele Business Services
Best for: Large enterprises needing reliability and compliance.
Key Features:
Regional virtual numbers.
Call recording with compliance features.
Multi-level IVR and call routing.
Detailed usage and billing reports.
Strong network security.
Why Choose Tata Tele? It provides enterprise-grade telephony with strong reliability and security.
6. TeleCMI
Best for: Remote and hybrid teams.
Key Features:
Virtual numbers with call recording.
Mobile and web-based call handling.
Real-time call tracking and reporting.
Team collaboration features.
CRM and chat tool integrations.
Why Choose TeleCMI? Perfect for teams that need mobile-first access to business calls.
7. Ozonetel
Best for: Companies wanting AI-powered voice insights.
Key Features:
Cloud-based virtual numbers.
Call recording with speech-to-text analysis.
IVR, auto-dialers, and call queuing.
CRM integration and open APIs.
Live monitoring dashboards.
Why Choose Ozonetel? Great for businesses running outbound campaigns and customer engagement drives.
8. Servetel
Best for: Small businesses and budget-conscious companies.
Key Features:
Affordable virtual numbers with unlimited recordings.
Quick IVR setup.
Call forwarding and routing options.
Multi-agent access.
Flexible plans.
Why Choose Servetel? Offers an affordable yet professional solution for SMEs.
9. CallHippo
Best for: International businesses with Indian operations.
Key Features:
Virtual numbers in 50+ countries including India.
Cloud-based call recording.
Call analytics and performance tracking.
CRM integrations.
Web and mobile apps.
Why Choose CallHippo? Best for startups expanding globally while keeping strong local presence.
10. SparkTG
Best for: Businesses needing customized telephony workflows.
Key Features:
Indian virtual numbers.
Secure call recording with encryption.
Advanced IVR workflows.
Detailed analytics and call history.
API and CRM integrations.
Why Choose SparkTG? Offers flexible and tailored solutions for unique business needs.
How to Choose the Right Service
When selecting from the Top Virtual Number Services with Call Recording in India, consider these factors:
Business Size and Call Volume – Choose a provider that can scale with your growth.
Integration Needs – Ensure it works with your CRM or helpdesk.
Budget – Compare pricing plans and hidden costs.
Support Quality – Look for providers offering 24x7 customer support.
Security & Compliance – Especially important for regulated industries.
Conclusion
Virtual numbers with call recording are no longer just an advanced feature. They’re a necessity for any business that values professional communication, customer satisfaction, and performance tracking. From startups to enterprises, the Indian market offers plenty of reliable options.
If you need a fast, feature-rich, and scalable solution, CallerDesk stands out as one of the most trusted platforms for businesses of all sizes. Whether you’re aiming to improve customer service, boost sales, or ensure compliance, the right provider will help you manage calls efficiently while keeping quality in check.
