QuickBooks makes data sharing within an organization easy by letting users share the company file with multiple workstations. However, users sometimes face trouble due to the occurrence of QuickBooks Error H505 while switching the server to multi-user mode. If you also face this multi-user mode issue on your QB, give this blog a read to understand its trigger and effective ways to remove it from your system.
Get this issue rectified by our QB support team by giving them a call at 1.833.802.0002 for assistance.
Why you encounter error code H505 QuickBooks?
Your QuickBooks displays this error code when sharing the company file with the workstations. The main reasons for the development of this QB multi-user mode issue are mentioned below-
- The Network Descriptor file is inaccessible to QB due to Windows firewall restrictions or a damaged state.
- The Database Server Manager is facing difficulties while running due to minor glitches on your system.
- Some of your workstations run in multi-user mode, causing a failure in the multi-user network setup.
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Techniques to remove QuickBooks H505 error
You cannot set up a stable multi-user network in QuickBooks after this error develops and stops you from hosting the data file. You’ll have to take the following measures to ensure the error doesn’t appear again-
Solution 1- Register the Network Descriptor file using DBSM after it is recreated
The Network Descriptor file contains the path to the data source, and DBSM uses this file during the multi-user network setup. If this file gets damaged and fails to run, the DBSM might crash or malfunction, leading to multi-user mode issues on your QuickBooks. You need to ensure the file is fixed and registered on the network to prevent the issues from developing again in the software. Use these steps-
1. Launch the file explorer and visit the QB folder location on your computer.
2. Open the folder and right-click the Network Descriptor (.nd) file inside.
3. Select the Rename option and type ‘.old’ as an extension to the file name without interfering with the original name.
4. Save the (.nd.old) file and launch DBSM on your computer.
5. Click the Scan Folders tab and hit Browse to enter the QB folder’s location.
6. Select the Start Scan option and wait until the scan completes.
7. Reboot your computer and try opening the company file on your server in multi-user mode.
If the error develops after recreating the network descriptor file, move to the next solution.
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Solution 2- Stop the DBSM processes running in the background
You can also run into this error code if the DBSM stops working or malfunctions due to an interruption in its background processes. This can happen due to technical snags or Windows Firewall restrictions. You can tackle the issue by restarting the DBSM processes as discussed in these steps-
1. Press Ctrl+Alt+Delete together on the keyboard and click the Task Manager option in the menu.
2. Navigate to the Processes tab and single-click on the QBDBMGrN.exe /QBDBMgr.exe.
3. Click the End Task option and reopen your QB after stopping the processes.
Conclusion
We are now at the finishing of this blog giving the details of QuickBooks Error H505 and its triggers. The techniques that must be used against this error are also discussed in the blog, and we hope you use them to use the multi-user mode without problems.
Speak to our QB support team at 1.833.802.0002 if you run into problems while using the methods.
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