In modern eCommerce, a great product is only half the battle. Today's shoppers demand instant support, personalized recommendations, and 24/7 availability. AI chatbots meet these expectations by guiding customers, driving sales, and automating service—ensuring a superior experience while saving valuable time and resources.
Using an AI Chatbot for eCommerce allows online businesses to deliver personalized support at scale. Whether it's handling FAQs, tracking orders, or recommending products, these chatbots are designed to enhance customer satisfaction and streamline operations.
If you run an eCommerce store, adding an AI chatbot could be one of the best moves you make in 2025. But with so many chatbot options available, it can be hard to know which one to choose.
To make it easier for you, we’ve listed the Top 10 AI Chatbots for eCommerce in 2025. Each chatbot is powerful, easy to use, and built to boost your online business.
1. Tidio
Best for: Small to medium-sized eCommerce stores looking for a fast and user-friendly solution.
Tidio is a top choice for many Shopify and WooCommerce store owners. It combines live chat with AI-powered responses to help businesses answer customer questions instantly. You can also use it to automate FAQs, recover abandoned carts, and offer product suggestions.
Key Features:
Live chat and AI chatbot in one
Integrates with Shopify, WordPress, Wix, and more
Smart reply templates
Multilingual support
Why it’s great: Tidio is beginner-friendly and affordable. Even with its free plan, you can access many useful features.
2. Chatfuel
Best for: eCommerce stores using Facebook and Instagram for sales.
Chatfuel focuses on automating conversations on Messenger, Facebook, and Instagram. It’s especially useful for stores that use social media to interact with customers. Chatfuel helps manage product inquiries, send updates, and even process orders directly through chat.
Key Features:
No-code chatbot builder
Integrates with Facebook, WhatsApp, and Instagram
Product recommendation features
CRM tools and lead capture
Why it’s great: If social media is your main sales channel, Chatfuel can be a powerful asset.
3. Gorgias
Best for: Stores looking to combine customer support, automation, and helpdesk features.
Gorgias is more than just a chatbot—it’s a full helpdesk for eCommerce. It connects your email, live chat, and social media support in one place. Its AI can handle repetitive questions while your team focuses on complex issues.
Key Features:
AI-powered ticket tagging and replies
Deep integration with Shopify, BigCommerce, and Magento
Macros for quick responses
Performance analytics
Why it’s great: It’s perfect for fast-growing brands that need a more professional support setup.
4. ManyChat
Best for: Marketing-focused eCommerce brands.
ManyChat is designed for Messenger and SMS marketing, but it also includes a powerful chatbot. It allows eCommerce stores to automate customer interactions, create sales funnels, and run marketing campaigns directly in chat.
Key Features:
Visual flow builder
Facebook Messenger, Instagram, and SMS automation
eCommerce integrations
Custom campaign templates
Why it’s great: ManyChat is ideal if you want to convert chats into sales while building customer relationships.
5. Drift
Best for: B2B eCommerce businesses.
Drift is a conversational marketing platform that goes beyond just chat support. It helps B2B stores and services qualify leads, schedule demos, and connect customers to the right team instantly. It’s more focused on lead generation than regular customer support.
Key Features:
AI chat for lead qualification
Real-time messaging and video calls
Custom chat routing
CRM integration (like Salesforce, HubSpot)
Why it’s great: It’s best suited for companies selling high-ticket products or services online.
6. Zendesk Answer Bot
Best for: Large eCommerce businesses with complex support needs.
Zendesk’s Answer Bot uses machine learning to suggest relevant articles and answer common questions. It works within the Zendesk ecosystem, making it a great choice for companies already using Zendesk Support.
Key Features:
AI answers from your help center
Multi-language support
Scales easily with your business
Works with email, chat, and messaging
Why it’s great: It’s reliable, flexible, and works well for businesses with a large volume of support tickets.
7. Octane AI
Best for: Shopify brands looking to boost sales through quizzes and product recommendations.
Octane AI is built specifically for Shopify. Its main selling point is the interactive quiz builder that helps customers find the right products. It also includes a Facebook Messenger chatbot and email marketing features.
Key Features:
Product recommendation quizzes
AI chat for Messenger
Shopify integration
Abandoned cart recovery
Why it’s great: It helps convert visitors into buyers by offering a personalized shopping experience.
8. Botsonic (by Writesonic)
Best for: Store owners looking for a ChatGPT-like experience for their websites.
Botsonic is a no-code AI chatbot builder powered by GPT-4. You can train it on your own product data, FAQs, and website content to answer customer questions. It's ideal for businesses wanting an intelligent chatbot that feels natural and human.
Key Features:
GPT-4 powered chatbot
Easy to train with your data
Supports websites, apps, and messaging tools
Multilingual and highly customizable
Why it’s great: If you want a smart, ChatGPT-style bot for your store, Botsonic is a solid choice.
9. Re:amaze
Best for: Brands that want an all-in-one support and messaging platform.
Re:amaze offers chat, email, SMS, and social media support in one dashboard. Its AI chatbot can handle common questions and also transfer customers to a live agent when needed. It supports Shopify, BigCommerce, WooCommerce, and others.
Key Features:
Unified inbox for all channels
Chatbot with intent detection
Real-time messaging
Workflow automation
Why it’s great: It provides powerful automation tools while keeping human support in the loop when necessary.
10. Flow XO
Best for: Developers or advanced users who want full control over chatbot workflows.
Flow XO allows users to create more complex chatbot flows using a visual builder. It works across many platforms like websites, Messenger, Slack, and more. You can build bots to answer questions, guide users, or even process payments.
Key Features:
Visual workflow editor
Integration with 100+ platforms
Live chat and chatbot combination
Data capture and payment support
Why it’s great: For users who want full flexibility and customization, Flow XO offers a solid toolkit.
How to Choose the Right AI Chatbot for Your Store
Here are a few tips to help you decide which chatbot to use:
Know your goals: Do you want to boost sales, offer 24/7 support, or reduce abandoned carts? Pick a bot that matches your priorities.
Check integration: Make sure the bot works with your eCommerce platform (like Shopify or WooCommerce).
Ease of use: Choose a chatbot that fits your tech skills. Some are no-code, while others need more technical knowledge.
Budget: Some bots offer free plans with basic features. Others may charge monthly based on users or messages.
Test before you commit: Most tools offer trials or demos. Use them to see if the chatbot fits your business.
Final Thoughts
AI chatbots have transitioned from a luxury to a fundamental component of a successful eCommerce strategy. Regardless of your company's size, implementing the right solution is key to unlocking significant efficiencies, elevating the customer journey, and directly increasing revenue.
Partnering with an experienced AI Development Company can help you build a chatbot tailored to your business needs. From customizing features to ensuring smooth integration with your eCommerce platform, these experts can create intelligent solutions that drive real results.
Pick one that fits your goals, try it out, and watch your customer interactions become smoother, faster, and smarter.
