The payroll feature in QuickBooks is essential to managing the business's financial records, and any issue with the payroll process significantly hampers the work. One such issue that QB users may encounter is the QuickBooks Enterprise payroll subscription not working, which may occur right after upgrading the software. Users may encounter various error codes and also face difficulties in validating service subscriptions. It can affect the payroll process and can delay your work. This issue can occur due to incorrect internet settings, misconfigured firewall settings, or damaged files in the CPS folder.

Reasons For QB Enterprise Payroll Subscription Not Working

Various factors can mess up your payroll and may cause issues related to payroll subscriptions. 

1. If your internet connection setting is not correctly modified, it can cause issues in payroll processing. 
2. A firewall setting can prevent you from getting payroll updates in QuickBooks Desktop, which can lead to errors.
3. A damaged file in the CPS folder also causes payroll issues in the QuickBooks program.
4. After upgrading the QuickBooks software, the payroll subscription may fail to validate and lead to errors like QuickBooks error PS036.

Solutions to Fix QuickBooks Payroll Subscription Not Working Error

In this segment, we will discuss important troubleshooting solutions that can help you resolve QuickBooks payroll subscription not working errors.

Solution 1: Verify and Update the Payroll Service Key

To address the issue, follow these steps:

1. Close all company files and restart your computer.
2. Open QuickBooks, navigate to Employees, then My Payroll Service, and select Manage Service Key.
3. Ensure that your Service Name and Status are correct and marked as Active.
4. Click Edit to check the service key number.
5. Click Next, uncheck the Open Payroll Setup box, and then click Finish.
6. This process will download the complete payroll update.

Solution 2: Register and Update Your Account

1. Press F2 on your keyboard. 
2. Access Product Information.
3. Look for the word "Activated" next to your license number. If it’s not activated, proceed to register your QuickBooks Desktop.
4. After registration, update QuickBooks Desktop to the most recent version.
5. Download the latest payroll tax table update.

Solution 3: Use the Quick Fix My Program tool from QuickBooks Tool Hub

1. First, close your company files and exit QuickBooks Desktop.
2. Next, download and install the QuickBooks Tool Hub, saving the file to a location where you can easily locate it, such as your Downloads folder or Windows desktop.
3. Follow the on-screen instructions.
4. Complete the installation.
5. Agree to the Terms and Conditions.
6. Once the installation is complete, double-click the QuickBooks Tool Hub icon to open it.
7. In the QuickBooks Tool Hub, choose the Program Problems option and then select Quick Fix My Program.
8. Finally, restart QuickBooks Desktop and open your data file.

Conclusion

We have explained verified solutions in this guide, which you can follow to resolve the QuickBooks Enterprise payroll subscription not working issue and further ensure smooth payroll operations.